Business terms and conditions for shopping on lanowool.com

Payment
When you shop on lanowool.com, you can pay by VISA/Dankort, Mastercard and American Express.

Next to each credit card type, any payment fee is stated. The amount will be charged to your account when your order is shipped from lanowool.com.

No amounts larger than the amount approved by you when shopping will be charged. All prices are in EURO including 25% VAT.

Our payment system complies with approved and certified security standards. All communication between the payment system and the cardholder goes through an encrypted SSL connection. This ensures that unauthorized persons cannot see the data being exchanged. Data transmitted between the payment system and the payment server is also encrypted.

Delivery
For delivery within Europe we charge 5% of the purchase value.

Right of cancellation
Lanowool.com gives you 14 days’ right of cancellation from the day you receive your product. If the right of cancellation is used and the product is returned, the product must be in the same condition, of the same amount and in the original packaging as when you received it. The product must be returned safely packaged. We recommend that you do not to break the packaging, if possible. If you use your right of cancellation, you must pay for the return shipment. We do not accept returns sent COD.

Returns are to be shipped to:

Lanowool
Chr. Andersens Vej 3
DK-2670 Greve

Please refer to invoice/order number and include account details for refund.

If your received product is wrong, Lanowool will of course pay for the return shipment.

Your refund will be transferred to your bank. When we have received the product and checked that it meets our rights of cancellation requirements, we will transfer the refund to the account requested by you in the return shipment.

If something is wrong with the product (right to claim compensation)
When you shop on lanowool.com, you have 24 months’ right to claim compensation. This means that you can have the product repaired, exchanged, you can get a refund or a discount depending on the circumstances.

Of course, your claim must be valid, and the damage cannot be a result of misuse or harmful handling of the product.

 


Time limit for right to claim compensation
You must complain within a “reasonable period” after becoming aware of the faulty product. If you complain within two months after becoming aware of the fault, your right to compensation will apply.

Shipping fee refund
If your complaint is valid, we will of course refund your (reasonable) shipping fee.

We require the following information when you return the product to us
When a product is returned, you must explain the problem as detailed as possible.

Note! We do not accept packages sent COD or the like.

Remember to always send the product safely packaged and get a shipping receipt so that we can refund your shipping expenses.

Your personal information
To deliver the product to you, we register the following personal information:
– Name
– Address
– Phone number
– Email

The personal information is registered by lanowool.com and kept for five years, after which the information is deleted.

Information given to lanowool.com will not be passed on or sold to any third party. Under the Danish Data Protection Act you have the right to know which information is registered about you. For any queries as to this, contact: info@lanowool.dk.

When personal information is collected on our website, we make sure to get your consent so that you know exactly which information is collected and why.

The CEO of Lanowool has access to any information registered about you.
The person in charge of data at lanowool.dk is Karina Svensson.

The storing and transmission of personal costumer information is not encrypted..

Cookies
On lanowool.com we use cookies to optimize the website and its functionality in order to make shopping as easy as possible for you.

You can delete cookies on your computer at any time.

Log statistics
We use log statistics on lanowool.com, which means that a statistics system collects information to produce a statistical picture of the amount of visitors we have, where they come from, and where on the website they leave etc.

The log statistics are only used to optimize lanowool.com.

 

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